Frequently Asked Questions
Everything you need to know about our handcrafted leather goods and services.
What materials are used in Deadly Ponies products?
We pride ourselves on using the highest quality ethically sourced leathers, including our signature Bulle Lambskin and Bovine leather, complemented by solid brass hardware.
How should I care for my leather bag?
To maintain the longevity of your piece, we recommend using our specialized leather care kits and avoiding prolonged exposure to direct sunlight, heat, or moisture.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by region, but most international orders arrive within 5-10 business days via our premium courier partners.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery, provided the item is in its original, unused condition with all tags and packaging intact.
Are your products covered by a warranty?
Every Deadly Ponies creation is covered by a 12-month warranty against manufacturing defects to ensure your complete satisfaction with our craftsmanship.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking link to monitor your delivery in real-time.